Inside PikLab · Technology in practice

Indoor pickleball should be easier.

How PikLab uses AI and OpenDinks to make club life simpler.

Players together at PikLab Concord

Finding a court. Finding players at your level. Understanding what you paid. These should be simple. We built OpenDinks around the everyday challenges players and staff experience at PikLab.

Running a club means connecting reservations, memberships, payments, programs, and the people behind them. OpenDinks brings those pieces together so players can focus on their game and staff can focus on the community.

Find your game

Your levelYour sessionYour people

A good game starts with the right people. OpenDinks connects open play, skill-matched sessions, classes, and recurring Player Groups in one place.

Find a session closer to your level, learn with a coach, or build a regular group to play with. Staff can manage court assignments and registrations alongside those programs, making it easier to keep the day organized.

Availability still depends on court space and the session. The goal is to make your options easier to find and understand.

Know what you’re paying

Your benefitsYour paymentYour history

Memberships, passes, packages, and Pickles should make playing easier. They should not leave you wondering which benefit applied or why you were charged.

OpenDinks connects your benefits with your bookings and visits. Players can review their balances, registrations, and account activity. Staff can look at payment and visit history to help explain a charge or investigate a problem.

Spend more time playing

Check inPlayCheck out

Your personal QR code connects your arrival and departure to your account. Keep it on your phone, add it to Apple Wallet, or print it.

Scan when you arrive and again when you leave. OpenDinks can calculate your visit duration and apply the appropriate membership benefit, pass, or charge. Staff can review active visits and check-in issues when someone needs help.

The same account brings together court bookings, classes, groups, and access to Pik Vision—fewer disconnected steps around the game you came to play.

How we use AI

OpenDinks grows from the daily operation of PikLab. When a player finds a confusing step or a staff member encounters a scheduling or payment problem, that feedback helps us decide what to improve next.

We use AI as a development partner to analyze problems, design focused improvements, and test changes. It helps us turn what we learn at the club into working software faster.

People set the direction.
AI helps us build it faster.

PikLab’s policies and important decisions still come from people. The technology supports our team’s judgment and gives them better tools to help players.

Built around people

The purpose of OpenDinks is to reduce repetitive work and keep useful information together. That gives our staff more time to welcome players, organize games, coach, and build relationships.

We will keep improving it as our clubs and community grow. A simpler club experience means more time for the reason we are all here: playing together.